Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and exchanges process to ensure your satisfaction. Please review the following policy carefully before initiating a return or exchange.

  1. Eligibility

- To be eligible for a return or exchange, items must be unused, unworn, and in their original condition with all tags attached.

  • Returns and exchanges are accepted within 15 days of the date of purchase.

     2. How can I register return/Exchange

    If your return meets our conditions outlined above, please follow the below steps to lodge your request:

    Access our returns app https://ataraindia.com/apps/here

    Follow the steps outlined within the app.

    Once your request is approved, we will send a courier to pick up your package at the address provided within 24-48 hours.

    Once your return has been received at our Mumbai warehouse, our returns team will process it within 48 hours. You will receive an email notification once your return has been processed.

    1. Returns Process

    - Once your return request is approved, your order will be picked up by our delivery executive.

    - Please securely package the item(s) you wish to return and affix the return shipping label to the package.

    - Please note, it takes 5-7 business days for the return process.

    1. Exchange Process

    - If you would like to exchange an item for a different size, color, or style, please indicate your exchange preferences when contacting our customer service team.

    - Exchanges are subject to availability. If the requested item is not available, we will issue a refund for the returned item instead.

    1. Refunds

    - Refunds will be issued to the original form of payment within 48 hours of receiving and processing your return.

    1. Damaged or Defective Items

    - In the rare event that you receive a damaged or defective item, please contact our customer service team immediately.

    - We will arrange for a replacement or refund as soon as possible, at no additional cost to you.

    1. Final Sale Items

    - Final sale items are not eligible for returns or exchanges unless they are damaged or defective upon receipt.

    1. Contact Us

    - If you have any questions or concerns about our Returns and Exchanges Policy, please don't hesitate to contact us at hello@Ataraindia.com. Our dedicated customer service team is here to assist you.

    By making a purchase with Atara (PNIB APPAREL PVT LTD), you agree to abide by the terms and conditions outlined in this Returns and Exchanges Policy. Thank you for choosing Atara (PNIB APPAREL PVT LTD) for your swimwear and active wear needs!